Service Desk 2 Technician
Target Salary: $65,000
LOCATION: Presidio of Monterey, CA
Position Overview:
- The persons in this position provide telephone, walk-in or office support services in addition to the assessment of customer needs, resolution of issues and documentation of steps taken. They will also assist with onboarding customers.
Job Duties:
- OS support, Account support (password resets, account unlocks, basic account troubleshooting), basic software support, basic hardware diagnostics, software installation, account creation, assist customers with setup and configuration of devices, document customer requests and steps taken to resolution and assist with onboarding customers.
- Onboard customers which consist of scheduling customers to receive their IT equipment, create the customer’s account.
- Resolving more complex issues requiring detailed systems and applications knowledge; these issues have been escalated from Tier 1.
Job Requirements:
- Educational requirements include an AS/AA Degree in a related discipline from an accredited college or university or the equivalent technical experience.
- Experience requirements include zero to five years of related experience.
- Knowledge of macOS, Windows, and iOS
- Knowledge of Active Directory
Required Qualifications:
Other Requirements:
Active Secret Clearance
Company Description
LinTech Global is an award-winning, ISO 9001:2008 certified, small business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations & Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. LinTech has received a number of recognitions, including rankings on “Top 50 Companies to Watch”, Washington Technology’s Annual “FAST 50”, and Inc. 500's List of “Fastest Growing Private Companies”. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes: Paid Time Off, Paid Holidays, Company-paid Life/AD&D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided on the basis of qualifications, merit, and business need.
All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company’s written Affirmative Action Plan. This plan is available for inspection upon request.
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